Provider cancellations
If a provider cancels a session, you should receive notification by email and in your Activora account. Refunds or credits are handled according to the provider's policy — most offer a full refund or transfer to another date.
Reschedules
Providers may offer free rescheduling within a defined window (for example, 24 hours before the session). Check your booking confirmation for the specific rules. If you need to change dates, use the options in My Bookings or contact the provider.
Waiting lists
When a session is full, you can join the waiting list where enabled. If a place becomes available, you will be notified to complete booking within a limited time. Waiting list positions are managed by the provider's settings.
Weather and unforeseen events
Outdoor activities may be cancelled for safety. Providers should communicate alternatives or refunds promptly. Keep notification preferences up to date in your profile.
Need help?
Visit the Help centre or contact support if a booking issue is not resolved by your provider.