Provider verification
Activity providers on Activora complete onboarding before accepting bookings. We verify business details and review listings for completeness. Always check a provider's public profile, policies and reviews before booking.
Medical and emergency information
Add accurate medical conditions, allergies and emergency contacts to your child's profile. Authorised provider staff can view this information to support safe sessions. Update details promptly if anything changes.
Attendance and collection
Providers use digital registers to track who is present. Follow their drop-off and collection procedures — including password or ID checks if required. Never share your account login with others.
Photos and communications
Providers set their own photography and messaging policies. Activora messaging is logged for accountability. Contact the provider directly if you have concerns about how your child's information is used.
Raising concerns
For safeguarding concerns during an activity, contact the provider immediately and follow their procedures. For platform-related issues, contact Activora support. Read our Safeguarding page for more detail.