Provider policies
Each activity provider sets their own cancellation and refund policy, displayed before you complete a booking. Policies may vary by session type — for example, term courses vs single drop-in sessions. Read the policy carefully at checkout.
Requesting a refund
To request a refund, contact the provider first through your booking details or Activora messaging. If the provider approves, refunds are processed to your original payment method — typically within 5–10 business days depending on your bank or card issuer.
Activora's role
Activora facilitates payments but does not set provider refund policies. We can help locate booking records and contact providers when disputes arise, but cannot guarantee refunds outside the provider's stated terms except where required by consumer law.
For booking protection when sessions are cancelled by the provider, see Booking Protection.